Case Study

Architecting Empathy in a Crisis

Saturday, November 14th
11:30 – 12:00
Conference Room

The Covid crisis has seen so much change globally, with close to all humans being impacted in very different ways. This presentation explores how 'Architecting Empathy' helped a global Australian based Travel Group to support customers through a time of extreme uncertainty and panic amidst disrepair being experienced by the entire Travel Industry, it's supply chains and ecosystems.