Case Study

The Umami Strategy

Friday, November 13th
11:30 – 12:00
Case Studies

Even if you don’t realise it yet, your clients likely buy experiences from you rather than services or goods. This is why experiences are something you might want to turn into your strategic advantage. In my presentation I will share both the reasoning and the practical tools that will aid you to become an organisation that is known for having worked out the secret sauce: a great experience customers just can’t get enough of, and are happy to tell others about.